Help Center
Answers to our most frequently asked questions. If your question is not listed, we will be happy to assist you personally.
No answer found. Please send us a message via the contact page, and we will help you further.
Sizes & fit
What size do I need?
Our items fit true to size. Measure yourself with a tape measure and compare your measurements with the size chart. If you are in between two sizes, choose the smaller size for a snug, sculpting fit and the larger size for extra comfort.
Are the leggings and shorts squat-proof?
Yes. The fabric is supportive and opaque, even when you squat deep.
What is the difference between the three bras?
The Seamless Bra is the lightest: narrow straps, low back, for your calmer workouts. The Seamless Sports Bra has a wide underband and more support. The Seamless Support Bra is the longer model with the firmest support – for jumping, sprinting and heavy lifting.
What are the items made of?
Made from 90% nylon and 10% elastane. Seamlessly knitted, breathable, with contour panels that move with you.
Do they shrink in the wash?
Not if you wash them cold and don't tumble dry them. The fabric will then keep its shape and size.
I'm between two sizes, what now?
Send us your measurements via the contact page, and we'll help you decide. That's better for both of us than a return.
Ordering
How do I know if my order was successful?
You will receive a confirmation email within a few minutes. If you don't see it, check your spam folder. If it remains silent, email us at info@sevenactive.nl.
I filled something in incorrectly, can it still be changed?
As long as your package has not yet been shipped, it is usually possible. Email us as soon as possible with your order number.
Can I cancel my order?
If your package has not yet been sent, you can. After that, you can return it as soon as it arrives – you have fourteen days to change your mind.
Can I order an item that is sold out?
Not at the moment. Let us know which size and color you are looking for, and we will notify you as soon as it is back in stock.
Will I receive an invoice?
Your confirmation email is your invoice. If you need one with a company name, please email us.
Shipping
What does shipping cost?
Within the Netherlands, shipping is free from €70. If you spend less, you pay €6.95. To Belgium and the rest of the European Union, it is €12.95.
How quickly will I receive my order?
We ship with PostNL. If you order before 4 PM, your package will be shipped the same day and you will usually receive it within two working days.
Can I track my package?
Yes. As soon as your package has been shipped, you will automatically receive a track and trace code by email.
Which countries do you ship to?
To the Netherlands and all countries of the European Union. If you live outside of these, please send us a message — we will see what is possible.
My package hasn't arrived yet, what now?
First, check your track and trace email to see where it is. If it shows as delivered but you haven't received anything, check with your neighbors and in your mailbox. If you can't figure it out, email us with your order number.
Returns & exchanges
How long do I have to change my mind?
Fourteen days from the moment you receive your order. You don't have to give a reason.
How do I return something?
You can arrange this in four steps on our returns page. There you register your return and receive a shipping label.
Who pays for return shipping?
The cost of return shipping is at your expense. If we have made a mistake – wrong item or a defect – we will of course pay for them.
Can I exchange for a different size?
Yes, you can. Indicate it with your return, and we will send you the new size free of charge.
When will I get my money back?
As soon as we have received and checked your return, we will refund you within fourteen days using the same payment method you used.
Can I try something on before returning it?
Of course, just as you would in a store. Keep your underwear on and leave the tag attached.
Payment
How can I pay?
At checkout, you will see all available payment methods. Payment is processed through Shopify's secure checkout; we never see your full account or card number.
Are the prices inclusive of VAT?
Yes. All prices are in euros and include VAT. Shipping costs are shown in your shopping cart before you checkout.
Is payment with you safe?
Yes. Your payment is processed via Shopify's secure checkout, over an encrypted connection.
Can I use a discount code?
Yes, you can enter it at checkout. You can use one code per order.
Care
How do I wash my SEVEN items?
Wash them cold at 30 degrees, inside out and with similar colors. Do not tumble dry and do not use fabric softener, this will keep the fabric supple and strong.
Can I put them in the dryer?
Preferably not. The heat damages the elastane, causing your item to lose its shape. Let them dry flat.
Why no fabric softener?
Fabric softener leaves a layer on the fibers. This reduces the breathability of the fabric and it loses its elasticity.
My item is pilling, how do I prevent that?
Wash them inside out and separately from rough fabrics like denim and towels. That helps the most.
About SEVEN
Who is behind SEVEN?
SEVEN Active was founded by Alice Kappenburg and is located in Almelo. Read her story on about us.
What does the name stand for?
For seven days a week: that you choose for yourself every day, and that what you wear should not stand in the way of that.
How can I contact you?
Via the contact page or at info@sevenactive.nl. We usually respond within a few hours.
Is your question not listed?
We are happy to help and usually respond within a few hours.
Contact us