Terms and conditions
These terms and conditions apply to all orders you place with us. Last updated on August 20, 2026.
1. Who we are
SEVEN Active
Sluiskade Zuidzijde 181
7607 XT Almelo
Chamber of Commerce no.: 91654475
VAT no.: NL004907104B43
Email: info@sevenactive.nl
2. Your order
Once we confirm your order by email, the agreement is finalised. If you then notice something is incorrect, please let us know quickly — as long as your package has not yet been shipped, we can usually adjust it.
If an item is unexpectedly out of stock, we will inform you and refund you within fourteen days.
3. Prices
All prices are in euros and include VAT. Shipping costs are shown in your shopping cart before you check out.
4. Payment
You pay with the payment methods displayed at checkout. Payment is processed via Shopify's secure checkout; we never see your full account or card number.
5. Delivery
We ship with PostNL. If you order before 4 PM, your package will be posted the same day, and you usually receive it within two business days. If delivery unexpectedly fails within thirty days, you may cancel the order free of charge.
You can read more about this on shipping & returns.
6. Cooling-off period and returns
You have a fourteen-day cooling-off period from the moment you receive your order. You do not need to provide a reason. The cost of returning the item is your responsibility, unless we have made a mistake — in which case we will, of course, resolve it for you. All details can be found in our return policy.
7. If something is wrong
If you receive a defective item, or if we sent the wrong item, please let us know within a reasonable time via info@sevenactive.nl. We will then arrange for a replacement item or refund you, including any shipping costs you incurred.
8. Complaints
If you have a complaint, please send it to info@sevenactive.nl. We will respond within fourteen days with a substantive answer. If we cannot resolve the issue together, you can submit your complaint to the European dispute resolution platform via ec.europa.eu/consumers/odr.
9. Applicable law
These terms and conditions and our agreement are governed by Dutch law.
